Terms of Service

Last updated: November 7, 2026

These Terms of Service (“Terms”) are an agreement between you and Bahia Ventures USA LLC, a Delaware limited liability company (“FlowChord”, “we”, “us”). They govern your use of the FlowChord website (flowchord.studio), the FlowChord app (app.flowchord.studio) and the emails and other services we provide with them (together, the “Service”).

These Terms apply whenever you use the Service. Please read them, together with our Privacy Policy, which explains how we handle personal data, before you create an account. If you do not agree with them, do not use the Service.

When you create an account or sign in, you are asked to agree to these Terms and to confirm that you have read the Privacy Policy and are at least 18 years old (section 6). Continuing is your agreement. We record the version you agreed to and when.

1. What FlowChord does

FlowChord helps musicians make videos of their performances with the chords, chord diagrams and lyrics on screen. With the Service you can:

• upload video and audio recordings, chord or lyrics sheets (PDF, text or images) and pictures;
• have the Service detect chords, beats, tempo, key and sung lyrics in a recording, and read the chords and lyrics of a chord sheet;
• record yourself playing along to a song with your camera and microphone (“Play Along”);
• edit chords, lyrics, text, images, styles and timing in an editor; and
• export the finished video as a file saved on your device.

Some of this work happens on your own device, in your browser, and some of it on our servers and those of the service providers listed in our Privacy Policy.

2. Early access

The Service is currently offered by invitation, as an early-access product. During this period features may be added, changed or removed, the Service may be unavailable at times, and limits (such as storage space or the length of files) may change. We will try to tell you before a change that affects your projects.

Using FlowChord is paid by the minute of song, from a prepaid wallet or with a monthly plan, as set out in sections 3 to 5.

3. Prices and your wallet

3.1 Paying by the minute of song

FlowChord is paid from a prepaid balance in your account (your “wallet”), by the minute of song. Prices are in US dollars, or in Brazilian reais for accounts in Brazil (section 3.3). Today a video costs US$0.25 per minute of song, or R$1.25 per minute of song in reais, billed by the second, with a minimum of one minute per video, rounded to the nearest cent. The app shows the current rate wherever you pay.

“Minutes of song” means the length of the recording the chords and lyrics are read from — not the length of your other files or of the exported video. Today a song can be up to 10 minutes long.

Before anything is analyzed, the app shows what the video will cost and what your balance will be after it. The cost is taken from your balance when the project is created (for Play Along, when you choose Finish). If your balance does not cover the song, nothing is analyzed or charged. The Service measures the audio it analyzes: if it is longer than what was charged, the difference is taken from your balance before the analysis, or nothing is analyzed.

3.2 Top-ups and bonuses

You add money to your wallet in fixed amounts (“top-ups”). Today they are US$5, US$10, US$25 and US$50. The larger ones carry a bonus: US$25 adds 5% (US$26.25 of balance) and US$50 adds 10% (US$55.00 of balance). While the offer lasts, your first top-up also gets a launch bonus of 20%, up to US$1. For a wallet in reais, the top-ups are R$25, R$50, R$100 and R$200: R$100 adds 5% (R$105.00 of balance) and R$200 adds 10% (R$220.00 of balance), and the launch bonus is up to R$5. The app shows the top-ups and bonuses on offer before you pay, and those are the ones that apply. Top-ups are never charged automatically: you top up only when you choose to. Monthly plans renew automatically (section 3.8).

Bonuses, the launch bonus and any other balance we give you are promotional: they are given at our discretion and are never refunded.

Promotion codes are entered in Stripe’s checkout and applied by Stripe. A code that discounts a top-up in full still adds the top-up’s full value to your balance, as a gift.

3.3 Payments

Payments are processed by Stripe. Your wallet has one currency: US dollars, or Brazilian reais when the country you pay from is Brazil. That country is read from your connection, and you can correct it in the app until your first top-up or paid video; after that, your wallet’s currency does not change. Stripe may still show and charge the price in another currency and offer payment methods available where you live, such as Pix in Brazil; your balance is always credited in your wallet’s currency, at the value of the top-up you chose. The price in reais does not include the IOF or any fees your bank may charge on international purchases; Pix, where available, carries no IOF. Your card and other payment details go only to Stripe and never reach FlowChord. FlowChord does not currently add taxes to its prices at checkout. Stripe’s checkout asks you to accept these Terms before you pay, and we record that you did.

3.4 Your balance

The balance you pay for does not expire; balance we give you may (section 3.7). Your balance belongs to your account: it cannot be transferred to another account or person, it can only be used in the Service, and it has no cash value except for the refunds in section 3.5. Every top-up, bonus, gift, charge and refund is listed in your History in the app.

3.5 Refunds

• Unused balance, within 7 days. You can ask for a refund of the unused paid balance of a top-up within 7 days of buying it, by writing to [email protected] from the email address on your account. The bonus balance that came with that top-up is removed with it. We refund what you paid for the unused part (for a discounted top-up, its share of what you paid), through Stripe, to the payment method you used and in the currency you paid in.
• A failed analysis. If an analysis fails — for example, a provider error or work that never completes — what it cost goes back to your balance automatically.
• Analyzing again. Analyzing the same audio of a video again costs nothing. The first re-analysis of a video with different audio is also free; later ones are charged like a new song.
• Deleting your account. If you ask us to delete your account within 7 days of a top-up, we refund that top-up’s unused paid balance on request, as above. Otherwise, any balance left in your wallet is forfeited when the account is deleted; we tell you how much is left before we delete it.

These refunds do not limit any right to cancel or withdraw from a purchase that the mandatory law of your country gives you.

3.6 Changes to prices

We may change the rate, the top-ups or the bonuses. A change to the rate is announced by email or in the app before it applies. It never changes the balance you already bought, which stays in your wallet’s currency, nor what a video already made cost. A change to a plan’s price is announced by email before it applies, and applies only from a renewal after the notice; you can cancel the plan before then.

3.7 Balance we give

We may give your account balance as a gift (for example, to thank you, to make up for a problem, or as part of a promotion). A gift may have an end date.

• In your History. A gift shows as a gift from FlowChord, with its end date when it has one.
• Spent first. Gifted balance is spent before the balance you paid for, the gift that ends soonest first.
• When it ends. Whatever is left of a gift at its end date is removed from your balance, within a day of that date. A gift with no end date does not end.
• Promotional. A gift cannot be refunded or exchanged for cash (section 3.2). If a video it paid for is refunded, that amount comes back as ordinary balance, which does not expire.
• Not a top-up. It does not use up the launch bonus, and it earns no creator a commission (section 19).
• Mistakes. We may correct balance given by mistake, but never by taking back balance you have already spent.

3.8 Monthly plans

Instead of paying only by the minute, you can subscribe to a monthly plan. Today there are two:

• Student: US$3.99 a month (R$19.90 in reais), for practicing on creators’ sites: every published video in the practice player, the chord sheet PDF of each, and recording yourself playing along with a creator’s video, whose project is neither analysed nor charged. It has no minutes of song: songs of your own are paid from your wallet as in section 3.1. Without it, an account practices 3 published videos free. 30% of each payment goes to the creators whose videos you practice during the month it pays for, by the time practiced on each (section 19).
• Creator: US$8 a month (R$40 in reais), with 100 minutes of song a month, 100 GB of storage, and the option to hide the FlowChord mark (section 12). It includes what the Student plan does.

A plan’s minutes are used before your balance. They do not roll over: minutes not used in a cycle end with it. Minutes past the plan’s are taken from your wallet at US$0.20 per minute of song (R$1.00 in reais), billed as in section 3.1. A plan charges by the minute of song, never by video or cut: with or without a plan, each song can have up to 6 cuts, and its cuts never add to what it costs.

• Automatic renewal. A plan is charged through Stripe when you subscribe and renews automatically every month, on the same day, until you cancel it. The app and an email tell you of each renewal.
• Moving to a larger plan takes effect at once: a new monthly cycle starts that day, with the new plan’s minutes. What the unused minutes of your previous plan were worth (its price × the unused minutes ÷ its minutes) is taken off the first charge, and those minutes end. A plan with no minutes of song, such as Student, is credited the days left of the month you paid for instead (its price × the time left ÷ the month’s length).
• Moving to a smaller plan, or cancelling, takes effect at the end of the cycle you paid for. Until then you keep everything you paid for, and you can undo the change; nothing is refunded for the rest of the cycle. Changing or cancelling a plan never deletes a project: if what you store is more than the new storage, only new uploads wait until there is room.
• A payment that fails. If a renewal cannot be charged, your plan stays on for 7 days while Stripe tries again, and we tell you by email and in the app. If it still cannot be charged, the plan ends as if you had cancelled it.
• Your balance pays first. While your wallet has balance in the plan’s currency, it pays your plan before your card: the first month, every renewal and a move to a larger plan. Your card is charged only for what the balance does not cover, and only when it does not cover all of it. Every payment is listed in your History. Balance used for a plan is spent like balance used for a video: it is no longer unused balance (section 3.5). Your balance also keeps paying for the minutes past the plan’s, and sections 3.4 and 3.5 still apply to it.

This section does not limit any right to cancel or withdraw from a subscription that the mandatory law of your country gives you.

4. The free video

Every account has one free video, once. It is used for a project made while your balance does not cover the song, and it is not restored if you delete or re-create its project.

• The AI analyzes only the first 30 seconds of its song. The editor and the export cover those same 30 seconds, and the export is in 480p.
• Reading chord sheets and checking chords against the video are not available on it, and it can be analyzed again only a limited number of times.
• Its footage (its video and audio files) is deleted 30 days after the project is created, unless you unlock it. We email you 7 days and 1 day before.
• Unlocking it charges the whole song from your balance, at the rate in section 3.1. The whole song is then analyzed, and the project becomes a full video, with the full export.

5. How long we keep your footage

The video and audio files of a paid video are archived after 6 months in which you have not opened its project. Archiving deletes those files; the project’s chords, lyrics and settings stay, and uploading the video again restores it. We email you 30 days and 7 days before a project is archived, and opening the project keeps its files. While you subscribe to a monthly plan (section 3.8), your paid videos are never archived for time; when the plan ends, each video’s 6 months count from that day. The free video’s footage follows section 4.

6. Who may use FlowChord

You must be at least 18 years old and able to enter into a binding contract to use the Service. You may not use the Service if you have been barred from it before or if the law of your country prohibits you from using it.

7. Your account

You sign in with a one-time code sent to your email address or through Google, Apple or Facebook. You are responsible for:

• keeping access to your email and sign-in accounts secure;
• the activity that happens under your account; and
• keeping your account information accurate.

An account is for one person. Tell us right away at [email protected] if you believe someone else has accessed your account.

8. Your content

“Your Content” means everything you upload to or create in the Service: recordings, sheets, pictures, project names, song information, chords, lyrics, text, edits and Play Along performances.

You keep ownership of Your Content. To run the Service, you grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, process, analyze, adapt (for example, to re-encode a file or extract its audio), and display Your Content to you, and to send it to the service providers that process it for us, in each case only to provide, secure, troubleshoot and maintain the Service for you. This license ends when Your Content is deleted from the Service, except for copies we must keep for a limited time for backups, security or legal reasons, as explained in the Privacy Policy.

We do not sell Your Content, we do not make your projects public, we do not give it to anyone to train their models, and we do not use it to promote FlowChord without your permission.

Improving FlowChord’s models. FlowChord learns from its users: the audio of your recordings and the chords and guitar tabs you correct and export may be used to train and improve FlowChord’s own music-analysis models (the ones that detect chords, beats, lyrics timing and guitar tabs), without your name, account, lyrics, video or pictures, as the Privacy Policy explains. For that purpose you grant us a worldwide, non-exclusive, royalty-free license to use that audio and those chords and tabs. You can turn this off at any time in Preferences (“Use my corrections to improve FlowChord”); from then on your recordings and corrections are left out of every training set we build, though a model trained earlier is not retrained. These models never generate music, and nothing they learn can be traced back to you or to a recording.

The Service stores the files your browser uploads: a smaller copy your browser makes of a large video, audio file or picture, or the file itself when it is already small enough or cannot be converted. It is not a backup service: keep your own copies of your original files and of your exported videos.

9. Music and other people’s rights

Songs, compositions, lyrics, recordings, chord sheets, videos and photos are often protected by copyright and other rights that belong to composers, lyricists, music publishers, record labels, performers and other people. You are responsible for making sure you have the rights, licenses or permissions needed for Your Content and for what you do with it, or that your use is allowed by law.

In particular:

• Uploading a song does not give you any rights to it. FlowChord does not license music, lyrics or recordings to you, and nothing the Service produces (such as the chords or lyrics of a song) gives you rights to the underlying work.
• Publishing is your decision and your responsibility. An exported video can contain someone else’s recording, composition and lyrics. Posting it on a social network or anywhere else may require licenses from the rights holders, and the platform you post on has its own rules and its own music agreements, which may lead it to mute, block or remove your video. We do not grant or guarantee any of those permissions.
• People in your videos. If other people appear or can be heard in Your Content, you are responsible for having their permission where the law requires it.

FlowChord does not review or check Your Content before or after you upload it, and does not check whether you have the rights to it. We may remove or disable content that we reasonably believe infringes someone’s rights or breaks these Terms, as described in sections 16 and 20.

10. Automated and AI results

The Service uses automated systems, including artificial intelligence services from third-party providers, to detect chords, beats, tempo and key, to transcribe lyrics, to read chord sheets and, when available, to check chords against the video. These results:

• may be wrong, incomplete or out of time — for example a wrong chord, a misheard or misspelled word, a line in the wrong place or lyrics in the wrong language;
• are offered as a starting point for you to review and correct before you rely on them or publish them; and
• are not professional, musical, legal or other advice.

Results describing a song (its chords, lyrics or structure) belong, as to the song itself, to its rights holders, as explained in section 9. To the extent we have any rights in the results the Service produces for you, you may use them as part of Your Content under these Terms. Other users may receive similar or identical results for the same song.

11. Camera, microphone and Play Along

Play Along uses your camera and microphone only after you allow it in your browser. While you record, your takes are kept on your device; only when you choose Finish is the resulting performance uploaded to your project. You are responsible for recording only where and whom you are allowed to record.

12. Exported videos and the FlowChord mark

Exported videos are created on your device and saved as files you control. New projects include the FlowChord mark (name and logo) on the video. You can move and resize it in the editor. On the Creator plan (section 3.8) you can hide it in each cut; otherwise the app does not let you remove it. Videos exported without it stay as they are, and new exports carry it again once the plan ends. We give you a non-exclusive, revocable, royalty-free license to show the FlowChord mark as it appears in videos exported from the Service. You may not alter the mark, use it apart from those videos, or use it in a way that suggests FlowChord endorses you or your content.

Your site and its audience. If your plan includes a site, the videos and chord sheets you publish there are shown at your site’s address while you keep them published. FlowChord measures the visits to your site and shows you their totals, as section 2.11 of the Privacy Policy describes: the figures are estimates, and each count is shown as its number, however small — how many, never who. You may not try to identify the people who visit your site or watch your videos, nor add tracking of your own to it.

Students who practice with your videos. Anyone who opens a video you publish can practice with it in the practice player: slow it down, repeat parts of it, change its key and read your chords, lyrics and tab with it; with the plan that includes them, a student can also download its chord sheet and record themselves playing along with it. By publishing a video, you grant FlowChord and those users a worldwide, non-exclusive, royalty-free license to do so, and, for a student whose plan includes recording along, to copy the video with its chords, lyrics and tab into a project of their own, edit it there and export videos made with it for their own practice. Copies already made stay with those students, and their license to keep and use them continues, after you take the video off your site, your plan ends or you delete your account. A student may not post or publish a video made with yours, anywhere, without your permission, and the rights of section 9 still apply to it.

13. Fingerings shared with other users

When you keep or draw a fingering (chord shape) that passes the Service’s automatic checks, we may use that shape, without your name, your account or anything else that identifies you, in aggregated suggestions shown to other users for the same chord. You grant us a worldwide, non-exclusive, royalty-free, perpetual license to use chord shapes in this way. A chord shape on its own is not personal to you; a name you give a shape is never shared.

14. Limits and fair use

The Service has limits, shown in the app or applied when you upload, such as storage space per account and the maximum size and length of files. When you reach your storage limit you cannot add new files until you free space, but you can still open, edit, export and delete your projects. We may also limit automated analysis that is excessive or that looks automated or abusive, to keep the Service working for everyone.

15. Acceptable use

You agree not to:

• upload or create content that is illegal, that infringes anyone’s rights, or that is sexual content involving minors, threatening, harassing, hateful or that invades someone’s privacy;
• use the Service to violate any law or anyone’s rights;
• access, or try to access, another person’s account, projects or data;
• interfere with the Service or its security, including probing, scanning or testing its vulnerabilities, bypassing limits or security checks, or overloading it;
• copy, reverse engineer, decompile or disassemble the Service, except where the law expressly allows it despite this restriction;
• use bots, scrapers or other automated means to access the Service or to submit content for analysis;
• resell, sublicense or provide the Service to others, or use it to build a competing product or to train artificial intelligence models;
• open more than one account, or have others open accounts for you, to get more free videos, launch bonuses or promotions;
• tamper with the app, its requests or the files it uploads to avoid paying for what you use; or
• share your invitation or account access in a way intended to get around our limits.

Abusing the free video, bonuses or promotions, or avoiding payment, can end your account, and balance obtained that way may be removed.

16. Copyright complaints

We respond to notices of alleged copyright infringement under the U.S. Digital Millennium Copyright Act (17 U.S.C. §512). Our designated agent to receive them is:

Copyright Agent, Bahia Ventures USA LLC
16192 Coastal Highway, Lewes, DE 19958, USA
Email: [email protected], with “Copyright notice” in the subject

If you believe content in the Service infringes your copyright, send the agent a written notice that includes:

1. your physical or electronic signature;
2. a description of the copyrighted work you believe was infringed;
3. a description of the material you believe is infringing and enough information for us to locate it;
4. your name, address, telephone number and email address;
5. a statement that you believe in good faith that the use is not authorized by the copyright owner, its agent or the law; and
6. a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.

If we remove or disable content because of a notice, we will try to tell the user who uploaded it. That user may send the agent a counter-notice with the information required by 17 U.S.C. §512(g)(3) if they believe the content was removed by mistake or misidentification; unless the person who sent the notice tells us, within 10 business days, that they have filed a court action, we may restore the content 10 to 14 business days after the counter-notice. Notices and counter-notices with false or misleading information may expose the sender to liability.

Repeat infringers. We keep a record of the valid notices received against each account. We terminate, in appropriate circumstances, the accounts of users who repeatedly infringe others’ copyrights: as a rule, an account that receives three valid notices within twelve months, not withdrawn and not successfully countered, is closed under section 20, and we may close one sooner when the infringement is plain. A user whose account was closed this way may not open another.

17. Our property

The Service, including its software, design, chord diagrams, styles, the FlowChord name and logo, and all content we provide (but not Your Content), belongs to Bahia Ventures USA LLC or its licensors and is protected by law. We give you a personal, non-exclusive, non-transferable, revocable license to use the Service under these Terms. Some components are open-source software licensed under their own terms. You may not use our name, logo or brand without our written permission, except as allowed in section 12.

If you send us ideas or feedback, we may use them without any obligation to you.

18. Other services

You can sign in through Google, Apple or Facebook, and the Service relies on other providers to work. Your use of those services is governed by their own terms and policies, and we are not responsible for them. Links to other websites are provided for convenience only.

19. The creator program

Creators who join FlowChord’s creator program get a referral link. Publishing your site for the first time makes you a creator, once you accept these rules there; we record that you did, which version and when. These rules apply to creators, in addition to the rest of these Terms:

• Commission. A creator earns 15% of what a customer they referred pays for top-ups and monthly plans during the customer’s first 3 months from sign-up, and 10% after that. The Student plan earns more: 20% of every Student plan payment by a customer they referred, for as long as the customer pays it. The commission is on what the customer paid, after discounts and before taxes and payment fees; bonuses and gifted balance earn nothing. A customer keeps the terms in force when they were referred: a later change to the program’s rates applies only to customers referred after it, unless it raises them.
• Practice Fund. 30% of every Student plan payment (what the subscriber paid, after discounts and before taxes and payment fees) is shared among the creators whose videos that subscriber practiced during the month the payment covers — from that payment until the next one, or until the plan ends — in proportion to the time practiced on each creator’s videos. The month is shared when it closes. Practice is the time a video plays in the practice player while its page is in view, never more than the time that passed, with no minimum: one minute on one creator’s videos gives that creator the whole 30%. Practice on a creator’s own videos, by accounts without the Student plan (their free videos and the preview included) or under another plan never counts. If the subscriber practiced nothing, FlowChord keeps the 30%; a subscriber nobody referred shares it all the same. Only a creator whose FlowChord plan includes a site takes part (including the 7 days a failed renewal is held, section 3.8), judged on each day of practice: the part of the time practiced on a day the creator’s plan did not include a site, or while their participation is paused or ended, stays with FlowChord, and it is never shared among the other creators. When a creator moves to a plan without a site (which takes effect at the end of the cycle paid for), their site goes offline and their videos stop counting from then; what they earned before is still paid, and they keep earning the commissions on the customers they already referred. Back on a plan with a site, they take part again from that day, never for the time before. Each part is held, approved, paid, and taken back for refunds and charge-backs, as a commission is, in the payment’s currency. The 30% may be raised, never lowered.
• Attribution. A customer belongs to the creator whose link they opened last before creating their account. A link is remembered for 60 days from when it was opened and counts only if the account is created in that time: an account is attributed when it is created, and that never changes.
• Payment. Payments start once the creator has accepted the Creator Program Agreement in the app. Commissions are held for 14 days before they can be paid — always past the 7 days in which a top-up can be refunded (section 3.5), so a refunded top-up never pays a creator. We pay once a month, through Wise, after reviewing each payment, by bank transfer or Pix to the account the creator gives Wise when Wise asks for it (Wise keeps it, never FlowChord), once a creator’s payable commissions reach US$50. Creators are responsible for any taxes on what they earn. Commissions on payments in reais are counted and paid in reais, once they reach R$250. Amounts below the minimum carry over to the next month, and we may also pay a creator earlier. A higher minimum applies 30 days after we tell creators of it by e-mail. Until a creator has signed the Creator Program Agreement and their Wise account is set up, no payment is sent to them, and we remind them by e-mail. Wise’s transfer fee comes out of each payment. A payment counts as made when Wise confirms it was sent; if the bank sends it back, the commissions become payable again.
• Refunds and fraud. A refunded or charged-back top-up or plan payment, or a sale we reasonably find fraudulent, earns no commission; if it was already paid out, it is deducted from the next payment. While a customer’s bank disputes a payment, its commission waits. Creators may not refer themselves or accounts they control, under any e-mail address. When we find they did, we void those commissions, deduct any already paid, and may end their participation; we review each payment before it is sent for this reason.
• Disclosure. Whenever they promote FlowChord, creators must say clearly that it is a paid partnership, as the law requires — in the United States, the Federal Trade Commission’s (FTC) rules on endorsements; in Brazil, CONAR’s rules, with the “publi” label. They must not make misleading claims about FlowChord or send spam.
• What creators see. In their account, creators see how many people opened their link, signed up and paid through it, and what they earned and were paid — each customer only as a code, never who those people are. For the Practice Fund they see, each month and in each currency, what they earned, the minutes practiced on their videos and how many students practiced them — never who.
• Changes. We may change or end the program, or a creator’s participation, with notice. Commissions earned before then are still paid, unless the participation ends because of a breach of these Terms. Creators are not our employees or agents.

20. Suspension and termination

You may stop using the Service at any time. You can delete your projects in the app, and you can delete your account in the app too (account menu, “Delete account”), or ask us to by writing to [email protected] from the email address on your account, in which case we confirm the request by email. Either way the account is deleted as described in the Privacy Policy. A creator’s account (section 19) is deleted through us, once its commissions are settled.

We may suspend or terminate your access, or remove content, if you breach these Terms, if the law or a court or authority requires it, if your use creates a risk or possible legal exposure for us or for others, or if we stop offering the Service. Where reasonable and allowed, we will tell you in advance and give you a chance to export your videos and keep copies of your files. When an account is terminated we delete its data as described in the Privacy Policy.

What happens to the balance in your wallet when your account is deleted is set out in section 3.5. If we stop offering the Service, we refund the paid balance left in your wallet.

Sections 3.5, 8 (as to copies kept for legal reasons), 9, 10, 13 and 15 to 25 continue to apply after termination.

21. Disclaimers

To the extent permitted by law, the Service and all results it produces are provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not promise that the Service will be uninterrupted, error-free or secure, or that Your Content will never be lost.

22. Limitation of liability

To the extent permitted by law, FlowChord and its members, managers, employees and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, content or goodwill, arising out of or related to the Service or these Terms, even if advised of the possibility of such damages.

To the extent permitted by law, our total liability for all claims related to the Service or these Terms will not exceed the greater of (a) the amounts you paid us for the Service in the 12 months before the event giving rise to the claim and (b) US$100, or its equivalent in your wallet’s currency.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, for willful misconduct or gross negligence, or under mandatory consumer protection law.

23. Indemnity

To the extent permitted by law, you will defend, indemnify and hold harmless FlowChord and its members, managers and employees from claims, damages, losses and expenses (including reasonable attorneys’ fees) arising from Your Content, your use of the Service in breach of these Terms, or your violation of anyone’s rights.

24. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules, and disputes will be decided by the state or federal courts located in Delaware.

If you are a consumer, this does not take away the protection of the mandatory laws of the country where you live, including your right to bring a claim in the courts of your place of residence where that law grants it. For consumers in Brazil, this includes the Consumer Defense Code (Law 8,078/1990) and the General Data Protection Law (Law 13,709/2018).

Before starting a formal dispute, please contact us at [email protected] and give us 30 days to try to solve the problem informally.

25. Changes to these Terms

We may update these Terms as the Service changes or as the law requires. If a change is material, we will tell you by email or in the app before it takes effect. The date at the top shows when these Terms last changed. When a change is material we may also ask you to agree to the updated Terms before you go on using the Service. If you keep using the Service after a change takes effect, the updated Terms apply; if you do not agree, stop using the Service and ask us to delete your account.

Changes to prices follow section 3.6.

26. General

These Terms and the Privacy Policy are the entire agreement between you and us about the Service. If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not transfer these Terms without our consent; we may transfer them in connection with a merger, acquisition or sale of assets, or to an affiliate, with notice to you.

These Terms are available in English, Portuguese and Spanish. If the versions differ, the English version prevails, except where the law of your country requires the version in your language to prevail.

27. Contact

Bahia Ventures USA LLC — [email protected]