Troubleshooting
When a file, an analysis, an export, a payment or a sign-in goes wrong.
- Check that your browser works with FlowChord See what your browser can do on the device check page, and what to do when something you need isn't supported.
- A file won't upload or play What to do when a video, audio file or chord sheet is refused, an upload stops, or a video plays with sound but no picture.
- Chords or lyrics came out wrong, or the analysis failed What to fix by hand, why lyrics can be missing or in the wrong language, and what happens when the analysis fails.
- Export is stuck or fails What to do when the export stays on loading, stops with an error, comes out without sound, or doesn't reach your phone's gallery.
- Your storage is full Why FlowChord says your storage is full, what takes up space, and how to free some or get more room.
- Problems paying or adding funds What to do when the payment page doesn't open, a card is declined, your balance hasn't updated, or the currency or a plan renewal looks wrong.
- Problems signing in What to do when the sign-in code doesn't arrive or isn't accepted, Google is missing, or FlowChord keeps asking you to sign in or to accept the terms.
- Error messages and what they mean The messages you are most likely to see in FlowChord, what each one means, and what to do about it.